You can contact us through our “Work With Us” or “Contact Us” page. Once we understand your requirements, we’ll share a detailed quote based on your design needs and project scope.
Do you offer customized design packages?
Yes, absolutely! Every business has unique needs, so we create custom packages depending on the type of designs you require — whether it’s a one-time campaign or ongoing design support.
Can I see some of your previous work before placing an order?
Of course! You can check our portfolio section or request samples related to your industry. This helps you understand our design quality and style before we begin.
Do you provide design consultations before starting a project?
Yes, we do. We believe in understanding your brand and goals first. A quick consultation helps us align the design direction and deliver exactly what you’re looking for.
How soon can you start working on my project?
We usually start within 24–48 hours after finalizing the project details and receiving your approval or advance payment.
Billing QUESTIONS
What payment methods do you accept?
We accept payments through UPI, bank transfer, PayPal, and all major debit or credit cards for your convenience.
Do you require an advance payment to start?
Yes, we usually take a 50% advance before starting the project, and the remaining amount after final delivery or approval of the final design.
Can I get an invoice for my payment?
Yes, every payment is accompanied by a proper invoice mentioning all project details, costs, and tax information for transparency.
Do you offer refunds if I cancel my project?
Refunds depend on the project stage. If the design process hasn’t started, we can issue a partial refund. Once work has begun, we usually offer design credits instead.
Are there any hidden charges?
Not at all! All prices are clearly mentioned in your quotation before the project begins. Any additional work outside the original scope is discussed and approved beforehand.
Technical QUESTIONS
In which formats will I receive my final design files?
You’ll receive all final files in high-resolution formats like PNG, JPG, and PDF. If needed, we also provide editable source files such as AI, PSD, or EPS.
Can you help me with file setup for printing or online use?
Yes, we prepare your files according to their purpose — print-ready files for offset or digital printing and optimized versions for web or social media.
What if I face issues opening or using my design files?
No worries! Just reach out to us, and we’ll guide you or resend the files in the correct format. We’re always happy to help after delivery.
Do you store my design files for future use?
Yes, we keep your design files safely in our archive for a limited period, so if you ever lose them or need edits later, we can easily retrieve them.
Can I request changes or edits after the project is completed?
Yes, minor edits can be done even after project delivery. For major revisions or new concepts, we offer affordable post-project support plans.
